Creative businesses focuses on being creative first, then rely on personality skills to manage people. There was nothing wrong with that initially, but with our growing teams, we needed to create a consistent approach. Sarah’s big business background allowed us to evolve some best practices, and form disciplines that fits with our agency culture. We’re not the finished product yet, and we’re not the easiest client - but it gives us confidence that we can tap in to Sarah’s skills when we need it.
I highly recommend People Management Partners, they have assisted JMF on several occasions with specific projects. We now have the confidence that of our contracts and policies are up to date and the solutions and processes that they have put in place are robust and trustworthy. They also carried out an engagement survey project on our behalf...the report was invaluable and impartial, pinpointing potential flash points and risks within our business and highlighting under utilised skill sets.
We started working People Management Partners when we needed to rebuild our HR platform and business culture in London following an ‘intensity burnout’ – the price of success had been too stressful for the office. This had led to a period of high staff turnover and low motivation and we needed to fix that. A year on we are in a better place and I feel confident that we are in good shape to deliver strong performance in the next budget cycle based on better ‘people’ fundamentals. What impresses me about Sarah is her ability to apply key HR tools like competence frameworks, staff handbook revisions, job descriptions, recruitment processes and reward systems in a straightforward way based on seasoned experience. A key strength she has is also to be able quickly to become a valued member of the team as a contracted HR lead internally, and this is key as you bring the toolkit to practical life.
The team were a huge help in bringing all the agency HR requirements up to date. Quickly, efficiently, with current thinking and no task was too onerous. It was wonderful to have their professional advice at the end of the phone. As a small business, outsourcing HR gives me confidence in our HR systems.